Returns and refunds
We understand that sometimes things just don’t go as planned. To begin the return process, email in**@*************re.com.
Returns are accepted within 30-days of delivery. Only unused tires that have not been mounted or driven on are eligible for return. Once we receive the tires back in our warehouse we will issue a refund back to the original form of payment minus $30 per tire for return shipping plus any handling fees on the original order.
The $30/tire return shipping fee will be waived in the event that we shipped the wrong tire.
Tape each return label directly to the tread of the tires. Make sure the label is secure so it doesn’t fall off during shipping.
With the return labels securely taped to the tires, take the tires to a FedEx location and they will send the tires back to us. If you can’t get to a FedEx location then you can contact us and we’ll schedule a pickup from your home or business.
Shipping and damage claims
If your order arrived and the tires are either incorrect or damaged, please email our Support team at in**@*************re.com as soon as possible. We’ll report the damage to the carrier, the shipper, and create a replacement order for you. We will need the damaged or incorrect tires returned so we’ll make arrangements for them to be picked up. All you need to do is attach the shipping labels (which we’ll send to you) to the tires.
Cancellation requests
We have a 60 minutes cancellation window that starts as soon as an order is placed. During that time you can request to cancel your order and, in most cases, we can. Because we require our suppliers to ship all orders that they receive within a certain amount of time we can’t cancel any orders after 60 minutes have passed. To cancel your order within 60 minutes of placing it, log in using your account then navigate to Order History. There you will see your orders and the option to cancel them.